Anyone do a Lance factory re-caulk?

I do not have a lance I have a 07 winter creek and went to a rally in Gettysburg then to Michigan on unrelated family business, when I got to the factory and showed them the problems the warranty manager said that the camper should have never left the factory with the problems I showed them, and that the slides that they now install have a brake attached because after a few years they will creep in a few centimeters. long story short they repaired everything even things I had never noticed and because they had started using reico jacks a few years ago he gave me one new jack and four new motors and the caulk job was also thrown in they spent two days making my camper like new and the bill had a no charge at the bottom. Hope you have the same luck as I did, the only reason I went there was a small problem with the slide, probably never happen again but I was not looking for something for nothing but it turned out that way