Industry-wide quality issues aside...
This individual has one post to his name, and obviously only joined this forum to lodge his complaint. Probably hoping to stick another spear in the side of they who wronged him.
At some point in ownership, you have to just suck it up and become an owner. Warranty is over. Deal with it.
Our own rig is nearing 10 years old. Approaching the manufacturer for repair assistance would not even occur to me. It belongs to me, has for a long time, and maintenance and repair are all on me too. Get over all the victimhood stuff and grow up.