BEWARE Keystone Hideout

bpounds wrote:

Lantley wrote:

When my frame self destructed I contacted the manufacture.
I don't think a failed frame was part of the original bargain

I don't know what your time frame was, but I would still ask, why not? Is there something about a frame weldment that you think should have an indefinite warranty? Is a frame something that is impossible for a user to damage even if built properly?

I know some have had luck getting Keystone or Lippert to help with frame repairs, outside the warranty period, but within the first few years. Lucky for them. Doubtful that would happen 8 years out, but sometimes they do surprise us with good will. And we know good will really means bad press avoidance.

In my case my insurance adjuster felt my frame was defective.
Lippert came out and knew what the problem was. My entire bedroom was removed and more steel structure added to the frame. However in the end I had to pay for it! Go Figure... paying to add steel that should have been there from the start was not part of the bargain