Forum Discussion
anaro
Jul 02, 2014Explorer
I'm glad they treated you right. Good stories are always pleasant to hear.
I will give kudos to country roads rv in Lexington NC. We recently had our awning take flight from the wind. Luckily dh had forgotten to tighten the arms so they separated instead of bending. We lucked out and the only damage was the awning had pulled out of the track as well as a small tear in the awning. The foot where it attaches to the trailer wall was cracked as well. We were trying to sell our tt so we wanted to repair it quickly. We called around to multiple local dealerships. Some could not get us in for weeks. Some refused to even give us what their hourly rate was. They quoted us their hourly rate and said they could get us in the next day. They offered same day service but due to my work schedule, I planned to drop off and come back in a few days. We got there 30-45 min prior to service closing for the day. They immediately had a tech look at it and offer a solution. They said they could repair it right now if I was willing to wait. We shopped for a new 5er while they worked on it. They didn't page us when done but rather stayed late waiting on us to finish looking at trailers. We noticed the time and went to check on the tt 15 min after closing time. It was ready and the service manager was in His office patiently doing paperwork waiting on us. They had fixed the awning issues and had a part to fix our fuse panel door (something we knew we needed and could fix yourself). We were out the door within an hour of our arrival. They charged us $65 for everything. That was less than half their hourly rate. To say we were impressed and grateful would be an understatement.
ccxnola wrote:
SEE..it ain't all bad folks out there!!
I too have had several good experiences with RV parts providers,
AND also, a couple of ripoff's that I could not avoid.
Most of the time, we do get along together OK!!
THANKS!! to the GOOD GUYS!!! (Tell us when you find one.)
I will give kudos to country roads rv in Lexington NC. We recently had our awning take flight from the wind. Luckily dh had forgotten to tighten the arms so they separated instead of bending. We lucked out and the only damage was the awning had pulled out of the track as well as a small tear in the awning. The foot where it attaches to the trailer wall was cracked as well. We were trying to sell our tt so we wanted to repair it quickly. We called around to multiple local dealerships. Some could not get us in for weeks. Some refused to even give us what their hourly rate was. They quoted us their hourly rate and said they could get us in the next day. They offered same day service but due to my work schedule, I planned to drop off and come back in a few days. We got there 30-45 min prior to service closing for the day. They immediately had a tech look at it and offer a solution. They said they could repair it right now if I was willing to wait. We shopped for a new 5er while they worked on it. They didn't page us when done but rather stayed late waiting on us to finish looking at trailers. We noticed the time and went to check on the tt 15 min after closing time. It was ready and the service manager was in His office patiently doing paperwork waiting on us. They had fixed the awning issues and had a part to fix our fuse panel door (something we knew we needed and could fix yourself). We were out the door within an hour of our arrival. They charged us $65 for everything. That was less than half their hourly rate. To say we were impressed and grateful would be an understatement.
About Travel Trailer Group
44,056 PostsLatest Activity: May 04, 2014