Bought a Blackstone two years ago and love it. Have camped in Hope Valley at 19 degrees and had no idea it was so cold outside. Don't know where you are buying yours, but we got ours at Cordelia RV. The purchase experience was great, but the service dept., well that never went very well. I would make an appointment and they would never work on it for three or four weeks. I finally took the trailer back to the manufacturer for the past two summers to have things checked. They did a great job and never charged me for anything, even if I broke it myself. No problems so far this year.