bowler1 wrote:
Again, thanks for the replies. I need to respond to the post above that states that I have a ridiculous mentality.
I would like to point out that if you go back and read my post, I clearly state that I see both sides of the argument on this and fully appreciate both sides. My post above was largely to present an opposing side to all those that said that I am over reacting and shouldn't sweat it. I think that may be a little on the opposite side of the bell curve.
Frankly my opinion is not that Toyota should pay me a million dollars (although if I had been killed and the reason was due to negligent assembly or something like that then maybe) but rather that they should seek to do more to satisfy their customer than just to say...well...we fixed it.
I am not trying to get too hung up in what could have happened, but just to point out that it is a consideration.
At this point I am more concerned about what did happen than what could have happened. What did happen has cost me a lot of time and money and inconvenience so I am not a satisfied customer at this point, and I think that is absolutely reasonable.
What would I be happy with? If Toyota pays for the gas money for me to drive all the way home and back, the campground fees and fully covers the loaner car. That would be good. If they were to throw in some complimentary services or something like that, then that would be better.
As to me as a consumer, I vote with my money. How this turns out may affect my next vehicle choice. Right, wrong or indifferent, I chose Toyota for reliability. Frankly I like the Ford Ecoboost a whole lot better. I made the decision to buy the Toyota based on reliability over the unknown Ecoboost reliability. Granted I have a small sample size upon which to base my opinion (my two Toyota trucks) but this truck represents 50 percent of the Toyotas I have owned so it greatly impacts my opinion.
I am not furious about this as I might sound. Just very disappointed in the product that I purchased solely for the reliability. Every time I drive my Toyota I wish I bought an Ecoboost but I tell myself....Ecoboost is cool but it's not worth ruining a trip or missing a trip because you truck is in the shop or breaks down. To me being able to take and enjoy trips is more important than fuel economy or pulling power. Just ironic that it turned out the way it did.
We'll see. As I said in my other posts I will wait to see what the final report is from the dealer.
Good point about keeping the parts though! Thanks
Matt
Matt, you are automatically responding on the presumption this is a failure due to a defect. If it is indeed a defect, I will understand the frustration. I am currently involved in a dispute about warranty dates on a new vehicle I bought from Ram. It is only a 30 day dispute on coverage, but I should get what I bought. Neither the dealer nor the manufacturer have made an effort to adjust the date to be correct.
Regardless, if this proves to be a road hazard or just a freak incidence, how can this be Toyota's fault and make them any more liable for the situation than a buzzard hitting your windshield? Surely, if that happened you would not come on the internet claiming all Tundras are defective and claim if Toyota doesn't pay for the time it takes you to get your vehicle repaired you will "vote with your dollar". That is ludicrous!
Besides, as far as not stopping and fearing you were going to run over somebody, you already admit to failing to maintain the trailer brake settings correctly. I know I check my trailer every time I hitch up and adjust accordingly so I get effective braking under all circumstances. Had you taken the proper measures to do this in your daily check lists, you would have not had such a terrifying experience and endangered your family.
