Forum Discussion
polish676
Mar 07, 2014Explorer
I just wanted to chime in on our Travel Lite experience since prior to buying ours, we didn't find much out there about people having bad experiences. We purchased a 2013 Travel Lite 770 Super Lite in May 2013. We were thrilled with the purchase for a while, but sometime in July, my husband accidentally found that the seam under the bed wasn't sealed. We brought it back to the dealer and he resealed it. He inspected the rest of the camper and found a few other places that there wasn't any caulk or it was in need of being re-caulked. About a month later, my 4 year old daughter and I were sleeping in the cab over and we ended up on the roof of our truck. Complete structural failure of the cab over bed. The two of us have a combined weight of almost 170 lbs, so we weren't overloading it by any means! The dealer took it in and contacted the manufacturer. Travel Lite told them to fix it, and they did. They had to take most of the sides of the camper skin off and found that the skin had adhesive on it but it wasn't where it would have touched anything. I began contacting Larry Johns at Travel Lite and he was very little if any help. Mr. Johns said that if the camper was to be bought back, the dealer would have to do it. Well, the dealer fixed it so he wasn't taking it back. The parts Travel Lite supplied the dealer with, were different than original and the dealer made sure we saw it and noted it. Having the camper fixed and back on the truck was frustrating but we had it back and made Labor Day weekend. The final straw for us was the fact that now that the repair had been done, we couldn't drive over 55 mph or the camper would move up and down in the truck so violently, that it would drive you into the ditch or oncoming traffic. We returned to the dealer a few more times but he couldn't find anything wrong with it. We had them verify our tie downs and tension and anything else that might be causing it. We even went to another truck camper dealer and had them inspect it and they found nothing wrong. We tried contacting Mr. Johns again and he wouldn't even return phone calls. I tried email and he had someone else reply to me and said they would be happy to take a look at it if we drove it to their facility. That’s great but it would have taken us a week to drive 900 miles at 50 mph! In the end, we could have gotten lawyers involved, but it would have left us with a camper we couldn't use while it was ongoing and for the amount of money we lost trading it in for a real camper, it was still less than a family vacation to Disney. An unfortunate lesson learned for us.
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