Buyer Beware - Adventurer Truck Campers
We purchased a new 2016 Adventurer 80RB the beginning of August and actually like the camper a great deal. There is however an issue with the design and execution of the entry door. We had a problem w...
Forum Discussion
I think it's fair to call them out. The friction hinge is something I have seen advertised on other rv's (some being in luxury coaches) and the claims are all the same. No need to worry about door slamming. No need to tie back the door in the wind.
The misplacement of the bumper is easily something that could be overlooked when doing the purchase walk through by the buyer. Plus it's a crude fix to a fundamental problem. Not to mention it's not the customers responsibility to trouble-shoot defects and create a punch list of manufacturing errors. Customers not finding manufacturing mistakes doesn't alleviate the manufacturer from responsibility to correct defects.
The door ding isn't really the point.
The point is if the manufacturer is going to fight over such a small manufacturing mistake one would and should expect them to fight over a major issue. Companies either stand behind their products for legitimate issues or they don't. There are always three sides to every argument, but at this point it doesn't look like this camper manufacturer cares about this customer or the negative impact they could make to their brand reputation. Even in light that the buyer in this case is willing to shine some positive light on their product and give them such an open door to do the right thing.
Blaming the customer, the wind or whatever for this should give future buyers cause to rethink how the companies views it's only important asset. It's customers.
The misplacement of the bumper is easily something that could be overlooked when doing the purchase walk through by the buyer. Plus it's a crude fix to a fundamental problem. Not to mention it's not the customers responsibility to trouble-shoot defects and create a punch list of manufacturing errors. Customers not finding manufacturing mistakes doesn't alleviate the manufacturer from responsibility to correct defects.
The door ding isn't really the point.
The point is if the manufacturer is going to fight over such a small manufacturing mistake one would and should expect them to fight over a major issue. Companies either stand behind their products for legitimate issues or they don't. There are always three sides to every argument, but at this point it doesn't look like this camper manufacturer cares about this customer or the negative impact they could make to their brand reputation. Even in light that the buyer in this case is willing to shine some positive light on their product and give them such an open door to do the right thing.
Blaming the customer, the wind or whatever for this should give future buyers cause to rethink how the companies views it's only important asset. It's customers.
