BubbaChris wrote:
Sorry the OP has this situation.
The thing that frosts my cookies is how Marcus (CW's CEO) sells himself as an expert that can help other businesses via his TV show The Profit. Yet they as a company focus more on marketing than on execution.
There's no excuse for the CSR not being able to provide a useful update on the status of an obviously overdue order.
Good Post and well said. Marcus need to get his own house in order before holding himself out as an expert and "helping" others.
Some will say "Well, he makes money." True, but at what expense?
Customer service and consistency seems to be a major issue at CW.