path1 wrote:
Sad story. A couple just retired with a brand new Lance, I mean new as in they just bought it in Michigan and traveled to AZ. They had a water pipe break. They took it to a Lance dealer in AZ and were told "2 week waiting list and that is after they get OK from Lance".
They called their dealer where they bought it from in Michigan and was told again, "sure bring it in and we'll fix it for you, of course that is after we get OK from Lance." Called couple mobile guys, they didn't want to be responsible for damage to interior that would have to be destroyed when removing. And dealer didn't have new woodwork to match.
Couple of us tried to fix their water pipe but to fix had to take out to much woodwork and stuff to get to it. So they left back to Michigan. Of course every brand has it horror stories I guess but Sort of sad how the public gets treated sometimes.
Here in Canada we have a country wide dealership network called
RV Care which is also effective in the US through the Priority RV Network. It's designed to help RV owners traveling outside their home territory who experience major trip canceling difficulties with their rig. Call the nearest RV Care dealer and that dealer as a member partner of RV Care will assist the RV owner as much as possible. Obviously if that repair requires parts that can only be sourced from the manufacturer there will be a time element involved BUT it will be fast tracked as much as possible. In some cases a work around will be used in order to get the RV owner back on the road as soon as possible. Regardless, the hapless RV traveler will be moved to the front of the service line at any RV Care dealer. My own dealer is one such RV Care dealer. :B
