Forum Discussion
Frank_Mehaffey
Dec 18, 2018Explorer
Well, I said that I would contact Ford, which I have done at least 5 times with emails and with telephone calls. I was contacted about a month ago by someone who told me that I had a "case number" about my charging questions, and that someone would get in touch with me in the next 2 days. And that person was in the electrical division of Ford, and would answer my questions.
More than a few people have said that I was probably not going to hear from Ford. I did, but with no specific information forthcoming from my requests. Most of the replies to my original post on this site, have been variations on a theme, in the different ways to bypass the 7 pin 12 volt connection, and when the weather is warmer, I will select one of them, and purchase the necessary parts and smart charger to more confidently charge from my truck alternator.
For the first time in almost 20 years, I have been absolutely disgusted with my contact with FMC customer relations over this issue. Not my local dealer, or the product which I have purchased 3 times since 1999. But with the disregard over management not giving information to owners of Ford Super Duty products. We will be purchasing a new 350 4WD super cab, probably in 1-2 years, and I will be considering GM and Ram for the first time. But I will not buy one, from any of the 3 manufacturers who will not tell me, or offer to show me, the charging capability of their truck for a camper. ENOUGH of the treatment of customers who spend a kazillion dollars on a tow vehicle or truck for their TC. This has been a real learning experience for me, and I am not really mad, just very disappointed in Ford.
Thank you to everyone who has read my op, and made constructive and informative suggestions and given their experience.
More than a few people have said that I was probably not going to hear from Ford. I did, but with no specific information forthcoming from my requests. Most of the replies to my original post on this site, have been variations on a theme, in the different ways to bypass the 7 pin 12 volt connection, and when the weather is warmer, I will select one of them, and purchase the necessary parts and smart charger to more confidently charge from my truck alternator.
For the first time in almost 20 years, I have been absolutely disgusted with my contact with FMC customer relations over this issue. Not my local dealer, or the product which I have purchased 3 times since 1999. But with the disregard over management not giving information to owners of Ford Super Duty products. We will be purchasing a new 350 4WD super cab, probably in 1-2 years, and I will be considering GM and Ram for the first time. But I will not buy one, from any of the 3 manufacturers who will not tell me, or offer to show me, the charging capability of their truck for a camper. ENOUGH of the treatment of customers who spend a kazillion dollars on a tow vehicle or truck for their TC. This has been a real learning experience for me, and I am not really mad, just very disappointed in Ford.
Thank you to everyone who has read my op, and made constructive and informative suggestions and given their experience.
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