Chevy DEF system failure
Just sharing for other's reference. I own a 2016 2500HD diesel. It currently has 40k miles on the OD. Two days ago the check engine light came on. I checked the error code and it came back as ...
Forum Discussion
As much as I'd like to delete the DEF system I won't be doing it anytime soon for a few reason. One, we live in an emissions regulated area, at least for now. However, I've read that WA is ending the emissions check program in 2020, so happy to hear that.
Additionally, removing the DEF system voids any GM warranties as well, so not going to mess with that until the warranty period is completely up. I've read that it's in the $1K ballpark to get repairs done on this out of pocket, which is about the cost of deleting the system, so would defiantly delete it vs. repair it if I ever get in that situation.
As for the extended warranty, I've read multiple accounts of the GM letter extending coverage out to the 120k miles, but I have not received any such letter and the guy at the dealership couldn't find evidence that GM did this for the 2016. He did say that it's covered under the powertrain warranty though, which is 100k. I'm a bit skeptical as I haven't seen that in writing either and this is the same guy who said DEF is going away.....
I think I'm more shocked about the inability to get parts rapidly. I haven't had exactly great service from this dealership in the past, so I'm not surprised they don't have the experience or the supplies on hand. Due to the nature of the problem, I doubt it'll directly effect me as it's approaching summer here and the temps are fairly warm. It's more the premise that bothers me. Doubt this is specific to GM, but sure feel like the customer service on their end has been crummy for a while now.
I bought the truck because I've been a long time Chevy owner and overall am happy with the vehicle. It'd sure be a better experience if GM stood behind their products a little more though.
The bumper to bumper warranty expired at 36K miles and when I discovered a leak in the cab at 36,150 that had obviously been going on a while they said "tough luck" as it was out of warranty.
For now I'm still feeling lucky they're going to repair the DEF issue under warranty and it's drivable while I wait.
Additionally, removing the DEF system voids any GM warranties as well, so not going to mess with that until the warranty period is completely up. I've read that it's in the $1K ballpark to get repairs done on this out of pocket, which is about the cost of deleting the system, so would defiantly delete it vs. repair it if I ever get in that situation.
As for the extended warranty, I've read multiple accounts of the GM letter extending coverage out to the 120k miles, but I have not received any such letter and the guy at the dealership couldn't find evidence that GM did this for the 2016. He did say that it's covered under the powertrain warranty though, which is 100k. I'm a bit skeptical as I haven't seen that in writing either and this is the same guy who said DEF is going away.....
I think I'm more shocked about the inability to get parts rapidly. I haven't had exactly great service from this dealership in the past, so I'm not surprised they don't have the experience or the supplies on hand. Due to the nature of the problem, I doubt it'll directly effect me as it's approaching summer here and the temps are fairly warm. It's more the premise that bothers me. Doubt this is specific to GM, but sure feel like the customer service on their end has been crummy for a while now.
I bought the truck because I've been a long time Chevy owner and overall am happy with the vehicle. It'd sure be a better experience if GM stood behind their products a little more though.
The bumper to bumper warranty expired at 36K miles and when I discovered a leak in the cab at 36,150 that had obviously been going on a while they said "tough luck" as it was out of warranty.
For now I'm still feeling lucky they're going to repair the DEF issue under warranty and it's drivable while I wait.
