Coachmen: Good Customer Service
When my wife and I picked up our new Freedom Express 192 FBS on Saturday, there was no butcher block stove cover. I had seen it listed on page 10 of the online 2017 Coachmen travel trailer brochure, a...
Forum Discussion
I've exchanged quite a few emails with Coachmen over the last year since we bought our trailer. I have also received nothing but good service from them. Pretty much all communication has been with Steve. He's pretty quick with getting a response back to you.
Once we had a pretty simple part fail under warranty. I'm pretty handy so I had already taken it apart and diagnosed it. Rather than have us carry the whole trailer to a dealer a couple of hours away, have them troubleshoot it, wait for parts, and reinstall, we did it all over the phone. He had the part sent to us directly and we did a self install. Really he could've just been like every other manufacturer and told us that we are required go to a dealer for service, but he made an exception. That simple action saved us a ton of time on getting it resolved.
Once we had a pretty simple part fail under warranty. I'm pretty handy so I had already taken it apart and diagnosed it. Rather than have us carry the whole trailer to a dealer a couple of hours away, have them troubleshoot it, wait for parts, and reinstall, we did it all over the phone. He had the part sent to us directly and we did a self install. Really he could've just been like every other manufacturer and told us that we are required go to a dealer for service, but he made an exception. That simple action saved us a ton of time on getting it resolved.
