Commit to Purchase TT- What is expected?
We are thinking about driving to OH this weekend, from NC, to purchase a travel trailer. Question: I'm sure we will be asked for a deposit before arriving and seeing this unit in person. From yo...
Forum Discussion
No criticism intended, but first problem was having it delivered to you, even halfway. The person delivering it is a driver, period. They do not do a PDI, have answers to questions or anything else re the trailer. But too late to remedy that now. IMHO, always, always pick up your trailer at the dealer. A driver at RVW making a pick up told us a story of meeting a man halfway and the man was highly PO'd that he just found out he needed a hitch! They were out in the middle of some desert and no hitch anywhere in sight. Wonder how he planned to get this thing home to begin with???
Easy fix here.....you call David Durnell. He is one of the owners, is very responsive and reachable. Derek should have responded in some way, which you need to mention to David, but your problem will be fixed.
When we picked up our TT we had reservations at Indian Lake SP about 10 minutes away from RVW.....excellent first night stop. We found a very small crack in a piece of exterior trim and that the outside speakers were not working. Called the service/warranty person that afternoon (you couldn't GIVE me their job!). She said to swing by in the morning, they'd get a picture of the crack to send in to FR for replacement and a tech found that the wiring was not connected to the outside speakers. We were in and out in less than 30 minutes. BTW, we drove from West TN both times and came out WAY ahead on money and had all our questions answered, PDI was excellent and we learned a lot re this TT over our HTT, and they installed our new Blue Ox 1000 hitch perfectly - as opposed to this guy who didn't know he needed one. Call David.
Easy fix here.....you call David Durnell. He is one of the owners, is very responsive and reachable. Derek should have responded in some way, which you need to mention to David, but your problem will be fixed.
When we picked up our TT we had reservations at Indian Lake SP about 10 minutes away from RVW.....excellent first night stop. We found a very small crack in a piece of exterior trim and that the outside speakers were not working. Called the service/warranty person that afternoon (you couldn't GIVE me their job!). She said to swing by in the morning, they'd get a picture of the crack to send in to FR for replacement and a tech found that the wiring was not connected to the outside speakers. We were in and out in less than 30 minutes. BTW, we drove from West TN both times and came out WAY ahead on money and had all our questions answered, PDI was excellent and we learned a lot re this TT over our HTT, and they installed our new Blue Ox 1000 hitch perfectly - as opposed to this guy who didn't know he needed one. Call David.
