Confirming Dutchmen becoming Keystone
A few weeks ago I reported that Keystone now has taken over Dutchmen. I got that information from customer service when I needed help with my Kodiak and Keystone answered the phone. One request I had ...
Forum Discussion
I will tell you that for me, owning a Kodiak and dealing with Warranty repairs and their customer service, it was not stellar by any means.
When our Slide destroyed our bunk house door with in hours of picking up our trailer, it took three months to get a new door.
When our kitchen slide roller ate through the bottom of the slide, it took two months for parts to come in for our trailer. This is after I gave them a six month heads up I was taking it in and had pre-approval for the repair.
I love that Kodiak trailer, but sometimes the customer service is lacking. The way I look at it, if I had a major part failure, Kodiak would still take their sweet time sending a part. I can only say, that I hope under Keystone Management, that changes.
When our Slide destroyed our bunk house door with in hours of picking up our trailer, it took three months to get a new door.
When our kitchen slide roller ate through the bottom of the slide, it took two months for parts to come in for our trailer. This is after I gave them a six month heads up I was taking it in and had pre-approval for the repair.
I love that Kodiak trailer, but sometimes the customer service is lacking. The way I look at it, if I had a major part failure, Kodiak would still take their sweet time sending a part. I can only say, that I hope under Keystone Management, that changes.
