Crossroads Zinger Travel Trailer Warning
Our Crossroads Zinger Travel Trailer had a complete wheel bearing fail after 4,500 miles. Our warranty expired 1 month and 12 days prior to the failure. Crossroads basically read our warranty to us ov...
Forum Discussion
Herein lies the problem… people and I am not referring to the OP, its just his post that brought it up again… but people buy an item, any item, and fail to read, understand, or follow the manufactures recommendations or maintenance schedules… then when a problem occurs it is somehow the fault of the manufacture or the dealer, or the Indian chief…
The sales agreement, the warranty, and the maintenance schedules are all a part of a contractual agreement binding both parties to their content…
When this is said in response to a complaint or a rant about the problem we get chastised for not being supportive toward the poster, and/or are somehow just trying to blame him… we should be supportive and the facts as we know them or as stated be damned…
This bearing failure could be the result of a manufacturing defect, poor maintenance, neglect, maladjustment, or overloading and a host of other reasons…
That being said it would be difficult to blame the manufacture for this problem under any circumstance… why??? Because if the maintenance had been followed the problem may have never happened in the first place, or even if the maintenance schedule was followed you would have to look at the service provider that did the job… bearing maintenance is the responsibility of the operator always, warranty or not and are not covered under the warranty except for defective parts or workmanship… once the unit is beyond the first service recommendation the warranty means nothing on that part, nor is the resulting damage to other parts caused by its failure…
Another problem here is the unit is beyond the 2 year warranty and never reached the 6 thousand mile service period, and infrequent use of a bearing would require a higher degree for service than one used regularly… there are legitimate reasons for the requirement of mileage or time whichever comes first..
Again that said there is never a reason or excuse for bad service of any kind and in any profession… no excuse for anyone to be rude, promise something and not produce what’s promised, or failure to respond to any claim legitimate or not… just for the record, just like good service, as far as bad service goes it happens in every industry, even in real estate…
I wish the best to the OP in getting his problem resolved, and I hope Crossroads make some type of restitution and shared cost, but IMHO any payment made by Crossroads, Dexter, or the dealer, would be a Good Will payment and not a required one, and I wouldn’t be so quick to publicly criticize them…
The sales agreement, the warranty, and the maintenance schedules are all a part of a contractual agreement binding both parties to their content…
When this is said in response to a complaint or a rant about the problem we get chastised for not being supportive toward the poster, and/or are somehow just trying to blame him… we should be supportive and the facts as we know them or as stated be damned…
This bearing failure could be the result of a manufacturing defect, poor maintenance, neglect, maladjustment, or overloading and a host of other reasons…
That being said it would be difficult to blame the manufacture for this problem under any circumstance… why??? Because if the maintenance had been followed the problem may have never happened in the first place, or even if the maintenance schedule was followed you would have to look at the service provider that did the job… bearing maintenance is the responsibility of the operator always, warranty or not and are not covered under the warranty except for defective parts or workmanship… once the unit is beyond the first service recommendation the warranty means nothing on that part, nor is the resulting damage to other parts caused by its failure…
Another problem here is the unit is beyond the 2 year warranty and never reached the 6 thousand mile service period, and infrequent use of a bearing would require a higher degree for service than one used regularly… there are legitimate reasons for the requirement of mileage or time whichever comes first..
Again that said there is never a reason or excuse for bad service of any kind and in any profession… no excuse for anyone to be rude, promise something and not produce what’s promised, or failure to respond to any claim legitimate or not… just for the record, just like good service, as far as bad service goes it happens in every industry, even in real estate…
I wish the best to the OP in getting his problem resolved, and I hope Crossroads make some type of restitution and shared cost, but IMHO any payment made by Crossroads, Dexter, or the dealer, would be a Good Will payment and not a required one, and I wouldn’t be so quick to publicly criticize them…
