Forum Discussion
DatacomGuy
Jul 07, 2014Explorer
All, here is what Lippert came back with. This is bull****. What does this testing consist of? Now i'm at the mercy of Lippert and who they want to invoice to do the work?
"I have reviewed the additional pictures that Tim has sent. After looking at the pictures it appears that the axles do have camber, but it also looks like the front axle may have been put in a very hard or sharp turn condition, meaning that it was binding in one spot more than the other side of the axle. Here is what I can do. I can authorize a replacement axle beam, however, I will request that the axle beam in question be returned for testing. If it’s determined that the axle beam was bent or damaged as of a result of being put in a binding or stressed condition then the repairs would not be covered under warranty. Please let me know if you find this acceptable and I will contact the dealership and have them order the part. The dealership will have to order and pay for the parts up front. If the beam test bad then we will pay the claim under warranty. "
"I have reviewed the additional pictures that Tim has sent. After looking at the pictures it appears that the axles do have camber, but it also looks like the front axle may have been put in a very hard or sharp turn condition, meaning that it was binding in one spot more than the other side of the axle. Here is what I can do. I can authorize a replacement axle beam, however, I will request that the axle beam in question be returned for testing. If it’s determined that the axle beam was bent or damaged as of a result of being put in a binding or stressed condition then the repairs would not be covered under warranty. Please let me know if you find this acceptable and I will contact the dealership and have them order the part. The dealership will have to order and pay for the parts up front. If the beam test bad then we will pay the claim under warranty. "
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