I agree with everyone on here. We had the same thing happen. We ended up traveling 6-7 hours away to pick up our unit when the dealer 45 minutes away treated us VERY badly. We also contacted Skyline Manufacturer. They made the deal with the new dealer easy, gave us an extra extension on the warranty, etc. We never looked back. When the bad dealer called to check on trying to get us back in, I read them the riot act, and let them know we had purchased elsewhere. Gave them poor reviews with the BBB, yelp, etc. If you do deal with them, you will regret it, and will never be able to trust them. Put a period on it and move on. Something better is out there for you.