Disappointed in my new Lance
I've had it 2 weeks today. The fridge didn't work on propane, which cost me a 500 mile, 2 day round trip to the dealer, much of which was in an ice storm. Should have found the faulty thermoco...
Forum Discussion
We are on our second Lance Camper. First was an '01 820 and now a '13 855S. We were happy with the 820 and have also been enjoying the 855S for a little over a year. In that year, I have come to some conclusions.
Overall, I firmly believe Lance builds a very nice camper and we're proud to own one. What impresses me, is their quest for improvement and investment in technology. It also appears they put thought into camper weights and the limitations of trucks used to carry them. However, improvements and technology may also come at a price, because little things are slipping past them - the best example being the door latches.
There have been plenty of posts on the topic and we have had the door latch issues too. Really though, it's just a minor detail and I have addressed them on my own. As they've moved to the CNC machinery, I wonder if the requirements for different (better quality) latches was just overlooked, or underestimated. Given the choice between better door latches, or the new molded TPO nose cap, I would take the nose cap hands down. Still, Lance should circle back now and fix the latch problems.
In no way do I want to shrug off problems some posters have experienced. My hope is that the dealer and/or Lance will help them, so they can enjoy their rigs as intended. After all, we can all agree, nothing about our hobby is cheap!
What I look for is how an organization responds to problems - do they address them to prevent future issues, or stick their head in the sand and let the problems persist? Only the future will tell.
Overall, I firmly believe Lance builds a very nice camper and we're proud to own one. What impresses me, is their quest for improvement and investment in technology. It also appears they put thought into camper weights and the limitations of trucks used to carry them. However, improvements and technology may also come at a price, because little things are slipping past them - the best example being the door latches.
There have been plenty of posts on the topic and we have had the door latch issues too. Really though, it's just a minor detail and I have addressed them on my own. As they've moved to the CNC machinery, I wonder if the requirements for different (better quality) latches was just overlooked, or underestimated. Given the choice between better door latches, or the new molded TPO nose cap, I would take the nose cap hands down. Still, Lance should circle back now and fix the latch problems.
In no way do I want to shrug off problems some posters have experienced. My hope is that the dealer and/or Lance will help them, so they can enjoy their rigs as intended. After all, we can all agree, nothing about our hobby is cheap!
What I look for is how an organization responds to problems - do they address them to prevent future issues, or stick their head in the sand and let the problems persist? Only the future will tell.
