Discount Tire is my go to tire shop, I was actually there getting one of the many sets of tires I have purchased there near closing one evening when a gentlemen pulled up and walked in. Said gentlemen walked up to the counter and started talking to the manager. He explained that he'd had work done that afternoon on his brakes at a local Les Schwabb (Avoid those guys at all cost especially after reading this!) Any ways he say's he had brake work done and got on the freeway, once on the free way every time he'd apply the brakes he'd hear a loud "bang" Manager explains to him that they're just a tire shop but that he can take a quick look but will need to refer him back to Les Schwabb. They pull the guys truck in the bay, lift it up, take the wheels off to find that Les Schwabb failed to put one of the caliper bolts back in.
Manager comes back into the lobby explains the situation and calls up the Les Schwabb (here's where it gets really good) He gets LS on the line and explains to them the situation, the LS guy says to him "sorry we're closing in 5 minutes there's nothing we can do" Manager explains to the guy that LS is not willing to wait for him to get back there to fix their life threatening mistake. He then says screw it, we're closing soon but let me see what I can do. He starts making calls to local parts places, locates the bolts, drives out to pick em up and comes back and fixes the guys truck.....NO CHARGE
This and my own bad experiences at LS are why I am and always will be a lifetime Discount/Americas Tire customer and always recommend them to anyone I can. They have always ALWAYS taken care of us and worked deals etc and done excellent work.
I once had a set of tires installed on one of my old cars, saw a huge drop in mileage due to it being a softer tire, they exchanged them for different tires no questions asked.
