dodge guy wrote:
shepstone wrote:
dodge guy wrote:
shepstone wrote:
Fact is that all dealerships are money making machines, they aren't there for goodness of heart only their own financial health.
Just like all businesses!
Bingo! It really doesn't matter to them what they sell so long as it makes money, these ones just happen to be selling vehicles , but they could also be selling water, or farm equipment or internet rv forums or..... Just don't make the mistake of thinking they are there for you, they are there for the money.
Again, just like any business! and yes a good dealership is there for the customers well being as well as the money!
It is funny. I see this a lot. Not just here but many forums I look at and just my observations talking to people. Often times the ones complaining about poor customer service are also the ones that hold the us vs. them mentality when it comes to retailers or other business. I wonder how much of that attitude bleeds through and sabotages their chance for a good experience. Not every transaction goes perfectly but it is how both sides approach these sometimes trivial differences before they escalate to "irreconcilable differences".