I'd expect EC to provide the OP with an apology and direct him to go to the nearest dealer to have the repair done immediately, or should the fix be within the OP's abilities and more satisfactory and/or convenient, expedite the needed parts to them. Whichever is preferable to the OP.
Realistic would be the expectation that when you pay ten's of thousands of dollars for a product it should be expected to be in good working order. And not standing up for that basic ideal is why we end up with laziness, lack of workmanship, and consistent decline in quality of both product and the people that make it.
If you're too lazy to stand on principal, then sit down.
