Equal-i-zer lubrication

I had read the manual, but I apparently had not seen the bit about "Sway Bracket Jackets." I ordered some last night and they are out for delivery from Amazon now. I'm at work at the moment... and I brought my trailer here so I could play while at work. I'll put the "jackets" on tonight. I have to take the trailer to the dealer I bought it all from in the morning for them to adjust the hitch... not enough weight distribution and for whatever reason, they did not give ME the extra spacer washers. I find it odd that they are an authorized Equal-i-zer dealer yet they don't carry any of their products other than the hitch, nor did they actually follow through with the proper adjustments prior to me driving off. I've been doing as much reading as possible during the past week about my hitch and other aspects of my new trailer.