Extended warranty experiences
Hi, I'm wondering if anyone else has had the same experience as I have with regard to extended warranty and roadside assistance. Here's my story... I purchased my TC at a well known, very la...
Forum Discussion
OK, I promised a followup to my original post.
If you recall, I paid $5600 for and extended warranty and roadside assistance package when I bought a new TC in May. Was given 30 days to cancel with 100% refund. I cancelled and was waiting for the refund since June 16. Many phone calls to the dealer to no avail.
Then, last week I called the dealer again and spoke with a manager. Told him I've been waiting 16 weeks. He expressed shock, spoke with the "controller". He said they would cut a check from their local dealership rather than making me wait any longer for it to go through their corporate office, and they'll straighten it out internally. They said I should get the check by Wednesday 10/13. I was hopeful, but skeptical.
So today the check arrived. Hoooraaaay!
So often these days people and businesses don't live up to their commitments. In short, these guys did even though it took longer than it should have. For the record, the dealership is Tom's Camperland in Avondale AZ. And the manager (who is also a salesman ) is Mike McFadden. Mike was super helpful and great to work with when we bought the camper. He went out of his way to make sure that, as total novices, we didn't make noob mistakes. Thank you Mike...
If you recall, I paid $5600 for and extended warranty and roadside assistance package when I bought a new TC in May. Was given 30 days to cancel with 100% refund. I cancelled and was waiting for the refund since June 16. Many phone calls to the dealer to no avail.
Then, last week I called the dealer again and spoke with a manager. Told him I've been waiting 16 weeks. He expressed shock, spoke with the "controller". He said they would cut a check from their local dealership rather than making me wait any longer for it to go through their corporate office, and they'll straighten it out internally. They said I should get the check by Wednesday 10/13. I was hopeful, but skeptical.
So today the check arrived. Hoooraaaay!
So often these days people and businesses don't live up to their commitments. In short, these guys did even though it took longer than it should have. For the record, the dealership is Tom's Camperland in Avondale AZ. And the manager (who is also a salesman ) is Mike McFadden. Mike was super helpful and great to work with when we bought the camper. He went out of his way to make sure that, as total novices, we didn't make noob mistakes. Thank you Mike...
