Extended warranty experiences
Hi,
I'm wondering if anyone else has had the same experience as I have with regard to extended warranty and roadside assistance. Here's my story...
I purchased my TC at a well known, very large dealer in mid May 2021. After the camper was all checked out and loaded on my truck we went inside the dealership to settle up. Unfortunately what I didn't see coming was the hustle on an extended warranty and roadside assistance plan.
I had just purchased my new truck,an f350 Lariat and when I did, I also got an extended warranty (8yrs 150k miles) and even a prepaid maintenance plan. The theory is that I basically have 8yrs and 150k miles where the only vehicle expense is gas and tires.
At the time I was getting the camper I did not regret spending a lot on the truck warranty/maint pkg. I still do not regret it either. But having just paid all that $ on the truck package, I was easily coaxed into buying the same for the camper, which I did. Especially because we were told we had 30 days to change our mind and get our $ back 100%. So we spent $5600 on those packages, extended warranty and roadside assistance.
Within a couple weeks we developed buyers remorse and contacted the dealership to cancel that purchase. Well within the 30 day period. We were emailed some forms to fill out which we did, and emailed them back to the dealer. The dealer told us it would take 4 to 6 weeks to get our refund.
At about 5 1/2 weeks I called the dealer and now they said it would be 6 to 8 weeks. I waited 8 weeks and called again. Now I'm having trouble even talking with anyone because the "right person" is never in when I call and does not call back. Finally after 10 weeks I speak with a manager. He doesn't understand why anyone in their dealership would have even given an estimate of how long it will take. But he says it is not unusual for it to take 16 weeks. But it's not under their control. It's under the control of the warranty company, having nothing to do with them.
Well, here we are at 16 weeks and still nothing. I'm feeling like a fool for having been fast talked into that purchase, and for actually believing a refund would be forthcoming.
So after all this, I'm wondering if anyone else has had a similar experience? I'm not looking for (what I know will be coming) the lectures about why extended warranties are not worthwhile, etc, etc. But rather, whether anyone has had an experience in buying and canceling such a contract.
So, I have refrained from naming the specific dealership and warranty company in this post. I'm not sure it's appropriate in this venue, however if anyone wants to contact me outside of this venue, I'm certainly willing to share those details.
Ken
I'm wondering if anyone else has had the same experience as I have with regard to extended warranty and roadside assistance. Here's my story...
I purchased my TC at a well known, very large dealer in mid May 2021. After the camper was all checked out and loaded on my truck we went inside the dealership to settle up. Unfortunately what I didn't see coming was the hustle on an extended warranty and roadside assistance plan.
I had just purchased my new truck,an f350 Lariat and when I did, I also got an extended warranty (8yrs 150k miles) and even a prepaid maintenance plan. The theory is that I basically have 8yrs and 150k miles where the only vehicle expense is gas and tires.
At the time I was getting the camper I did not regret spending a lot on the truck warranty/maint pkg. I still do not regret it either. But having just paid all that $ on the truck package, I was easily coaxed into buying the same for the camper, which I did. Especially because we were told we had 30 days to change our mind and get our $ back 100%. So we spent $5600 on those packages, extended warranty and roadside assistance.
Within a couple weeks we developed buyers remorse and contacted the dealership to cancel that purchase. Well within the 30 day period. We were emailed some forms to fill out which we did, and emailed them back to the dealer. The dealer told us it would take 4 to 6 weeks to get our refund.
At about 5 1/2 weeks I called the dealer and now they said it would be 6 to 8 weeks. I waited 8 weeks and called again. Now I'm having trouble even talking with anyone because the "right person" is never in when I call and does not call back. Finally after 10 weeks I speak with a manager. He doesn't understand why anyone in their dealership would have even given an estimate of how long it will take. But he says it is not unusual for it to take 16 weeks. But it's not under their control. It's under the control of the warranty company, having nothing to do with them.
Well, here we are at 16 weeks and still nothing. I'm feeling like a fool for having been fast talked into that purchase, and for actually believing a refund would be forthcoming.
So after all this, I'm wondering if anyone else has had a similar experience? I'm not looking for (what I know will be coming) the lectures about why extended warranties are not worthwhile, etc, etc. But rather, whether anyone has had an experience in buying and canceling such a contract.
So, I have refrained from naming the specific dealership and warranty company in this post. I'm not sure it's appropriate in this venue, however if anyone wants to contact me outside of this venue, I'm certainly willing to share those details.
Ken
