Forum Discussion
Francesca_Knowl
Dec 20, 2013Explorer
UPDATE!
I really, REALLY appreciate the input thus far- feeling a little more optimistic about replacing the tranny, though we're still on the fence about that. The point about other possible neglect is well taken...since the car's still in our shop, good opportunity to compression-test the engine, etc.
Still on the fence about whether to repair-or-return, BUT:
The only way I can describe the dealer's performance so far is as "UNDEALERLIKE". Despite the fact that this was a "no warranty" sale, he has at no time denied responsibility for the fiasco with the transmission. Now, we both know that "warranty of merchantability" still applies, but still... is this dealer in danger of giving used-car salesmen a GOOD name? :@
He DOES have his money, so it's not like we're holding that over his head or anything. That's not to say that we haven't taken steps to contest the charge on our credit card....but he doesn't have to know that yet, and never will if things get settled in the next couple of weeks. Trust everyone, but cut the cards...right?
Here's the latest update:
His suggestion right away was to have the repairs done here, our preference as a matter of fact if we decide to keep the car. We got an E-mail back from him this morning- no problem with the labor bid. We haven't found a replacement unit we're satisfied with yet, though. It wouldn't be fair for us to insist on a rebuilt unit- all we want is what we paid for, which is one with no more than 130,000 miles on it. That's proving difficult...so far, we're finding well-over-200,000 mile trannys.
We'll see...thanks to all again for the helpful input!
I really, REALLY appreciate the input thus far- feeling a little more optimistic about replacing the tranny, though we're still on the fence about that. The point about other possible neglect is well taken...since the car's still in our shop, good opportunity to compression-test the engine, etc.
Still on the fence about whether to repair-or-return, BUT:
The only way I can describe the dealer's performance so far is as "UNDEALERLIKE". Despite the fact that this was a "no warranty" sale, he has at no time denied responsibility for the fiasco with the transmission. Now, we both know that "warranty of merchantability" still applies, but still... is this dealer in danger of giving used-car salesmen a GOOD name? :@
He DOES have his money, so it's not like we're holding that over his head or anything. That's not to say that we haven't taken steps to contest the charge on our credit card....but he doesn't have to know that yet, and never will if things get settled in the next couple of weeks. Trust everyone, but cut the cards...right?
Here's the latest update:
His suggestion right away was to have the repairs done here, our preference as a matter of fact if we decide to keep the car. We got an E-mail back from him this morning- no problem with the labor bid. We haven't found a replacement unit we're satisfied with yet, though. It wouldn't be fair for us to insist on a rebuilt unit- all we want is what we paid for, which is one with no more than 130,000 miles on it. That's proving difficult...so far, we're finding well-over-200,000 mile trannys.
We'll see...thanks to all again for the helpful input!
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