I PMed Haulgauge about my experiences with a couple recommendations for better customer experience and improvements, like adding a digital readout, demo program, and ability to enter data while not connected.
On a separate note:
There is NO iPad app. Do an iPad app search for Haulgauge and you get nothing on them. If you select iPhone apps only (on the iPad), it will be listed and download. Pretty goofy. Told Haulgauge about that, too. Their website states compatible with iOS 10.3 and higher. My iPad is iOS 10.3.3 and up to date.
Edit: received a proper reply email later same day! Not a form letter. He did mention changing the weight scale shown for better weight determination. And the lack of iPad support.