Have dealership service depts gone downhill lately, or...

Every since buying my first new car, a 1976 Honda CVCC coupe, and having the dealer make a total mess of it when it was recalled for head gasket replacement, I've never been very happy with having any work done at a dealership. My experience has been that they charge more than independent shops, but don't seem to offer significantly better service.

And since I've only bought one new car since that Honda, I've never had much dealings with dealers for warranty service.