Ralph Cramden wrote:
Most of them suck, case in point.
I bought my 2015 GMC 2500 at a local family owned dealer that had been there for as long as I can remember. It was actually the first time I had ever purchased there. I took advantage of the free oil changes and then had them do a couple I paid for. The service department was great. The service writer was also the parts manager, and even turned a wrench if needed. No up-selling games.
Late last fall they were bought out by one of the local mega conglomerate super dooper auto groups. I took the truck there for a recall on the front suspension during the transition in ownership. When I say transition, the new sign was a banner tarp hung over the existing sign. They had to order a front end part for the steering which took a week to get.
I took the truck in a week later for the repair and not 5 minutes after handing over the keys I had this 12 yr old looking snot nose telling me I also need a cabin air filter for $57.00, and an air filter for $85.00, and I could use new tires and they would give me a deal as they had a special going on, only $1100.00 The service department is now staffed by 4 writers/advisers who look to all be between 12 and 16 years old. Welcome to Boystown LOL.
Hmmmm. The cabin air filter was $8.00 at Advance, took 30 seconds to change, but the one in there at 30K miles still looked like the new one so I didn't change it.
The air filter was a K&N I swapped from my previous truck, it did not even need cleaned.
I did need tires, but had them replaced for less than $650.00 with Bridgestone Duravis M700HDs, the same that came OEM on the truck. I don't have a clue what they were trying to hawk for $1100.00 that were on special? 14K gold ones maybe.
Well anyway they did the recall for the steering. The writer, Whitey Marsh or Pee Wee, came over while mining for gold up in his nose, and asked if I was in a hurry, because they had to do a front end alignment and needed to take it to one of their other dealerships about 40 miles away, as they do not do them there. Whatever, I already had jizzed away the entire morning. They bring the truck back, I get in and drive off, and now the steering wheel is off center and they ran about a 1/4 tank of gas out LOL. Now thats service if I have ever seen it.
When I got the new tires about a month later I had the same guy who I purchased them from do an alignment, and he said whoever aligned it at the dealership had to a total moron.
If you want the name of a dealer to definitely avoid, its any associated with C Harper Auto Group in SW PA.
I bought new KO2's and had them align it. You cannot really feel a misaligned truck I am finding. About two K later miles, I noticed how bad one side was wearing. Took it to a local shop and the alignment guy said they forgot to tighten one of the things you have to tighten to align. So, now I'm 5 32nd's off on that tire. And the dealership just gives me a blank stare. I have a newer repair place close that consists of three former employees of that dealership (certified mechanics) who got fed up and realized they could make more on their own AND not have to suffer under the culture of the dealership, a satellite of one of the regional mega dealers.
I was still under warranty and had a head light go out. They said since I had an aftermarket front bumper, it had caused things to loosen up and no free replacement...and the other side had a connector break off but they would be happy to fix everything for 970 bucks including the discount.
I went to my aftermarket guy and he got me new projectors, new spots in the aftermarket bumper AND they Rhinolined the aftermarket bumper. Looks great. Total 1,000 bucks. Sold.
