Forum Discussion
camperforlife
Nov 26, 2014Explorer
A few years back my Starcraft (a Jayco company) was on its second trip back to the factory when one of the office people took me through the fifth wheel plant and since I had the hybrid, I was allowed to linger in the hybrid plant for awhile.
Since I lived within driving distance I picked it up at the factory both times. Second trip I had unfettered access to the large building that they took the major disasters like mine and rebuilt them. The only thing that impressed me was the care and concern that the rebuild shop guys exhibited to get things done right. They even did some upgrades to mine as a courtesy. The other plants it was pretty obvious that speed was all that mattered.
Mine had major water infiltration because some of the plumbing parts were left out of the walls. It took several trips out using full hookups before the water filled enough of the floor cavities and started running out the walls. It also had the wheel wells welded too far apart and the tires would rub the fender wells when the road had a crown. They had to have custom axles made to get the spacing correct.
I was given a lifetime mold and delamination warranty to keep me from suing for a complete replacement. We both would have been better off it they scrapped it. When the trailer was ready to go back to the plant for its third major delamination repair we decided enough was enough.
Our dealer also sold KZ products and gave us an excellent trade. I wonder to this day if Starcraft helped him dump the trailer. The dealer did discontinue carrying Starcraft the next year so I'm guessing they had enough.
Since I lived within driving distance I picked it up at the factory both times. Second trip I had unfettered access to the large building that they took the major disasters like mine and rebuilt them. The only thing that impressed me was the care and concern that the rebuild shop guys exhibited to get things done right. They even did some upgrades to mine as a courtesy. The other plants it was pretty obvious that speed was all that mattered.
Mine had major water infiltration because some of the plumbing parts were left out of the walls. It took several trips out using full hookups before the water filled enough of the floor cavities and started running out the walls. It also had the wheel wells welded too far apart and the tires would rub the fender wells when the road had a crown. They had to have custom axles made to get the spacing correct.
I was given a lifetime mold and delamination warranty to keep me from suing for a complete replacement. We both would have been better off it they scrapped it. When the trailer was ready to go back to the plant for its third major delamination repair we decided enough was enough.
Our dealer also sold KZ products and gave us an excellent trade. I wonder to this day if Starcraft helped him dump the trailer. The dealer did discontinue carrying Starcraft the next year so I'm guessing they had enough.
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