Full brake assembly replacement has been their corporate policy for at least the last 20 years. Nothing new there, except that previously local managers had the authority to make exceptions. Most of that local control has gone away, due the "L" word mentioned above. They are upfront about that generally, and if you do need a full brake job, they tend to come in lower than other shops, and much lower than dealers, while having a better warranty. The warranty is 3 years / 25,000 miles. Most OEM brake jobs, and some large chains, only get a 1 year warranty. And some private shops only do a 90 day warranty. If they do one at all.
They've never done oil changes.
