toedtoes wrote:
I went to LS once. Got two new tires on a truck. They "recommended" brake work (I'm female and I knew I didn't need brake work). Sold the truck the next day. Guy went to switch new tires to the front (old school) and the bolts broke. I went in to LS the next week with the broken bolts and repair bill. They accused me of lying and trying to rip them off. Insisted I bring the truck in for an inspection - um I don't own it anymore... It was a bill for about $12.
When I called corporate, the "customer service" executive answered my call with "yeah, I know all about you. I'm not doing anything for you."
In all my years, I have never been so badly treated right out the gate by any business.
For years I went to Winston tires and they would bend over backwards doing right for me. They never tried to upsell me, they stood behind their work, and they always treated me like they would any male customer.
Now I go to Americas Tire for tires and my independent mechanic shop for brakes, etc. Both have always been great and have never treated me like some sort of thief. And neither has ever tried to upsell me. I took my clipper in to Americas tire for a tire inspection and they happily installed cat eyes on the rear duallies for me at no extra charge (I had not bought the tires or the cat eyes from them).
Just the other day, I ordered new tires for the trailer. When I got home, I realized they ordered load C tires instead of load D. I went back in and five minutes later had the correct tires ordered with nothing but "oh, let's fix that".
sounds like the guy that broke the bolts off (he's the one that broke them) didn't know what he was doing. its not L/S FALT probably had a hi powered impact gun set to high.
Jay D.
