I'm addicted to mods...

reed cundiff wrote:
There are large differences in attitude when you are talking to owner of dealership and some flunky who just wants you out of their hair. We had this happen to us last year in Richland, WA. The woman in Repair told us they were booked forever and maybe in four weeks. A young woman stepped out (daughter of owner and co-owner herself) and said, "we can take care of this now!"

Ever occur to you that much more goes on behind the scenes at every dealership than you'll ever be aware of? That "flunky", as you call her, was likely handling the situation exactly as she had been instructed to do by her supervisor as a matter of general policy ... disparaging her for just doing her job shows your complete lack of understanding of the situation. So what if the owner's daughter happened by and over road standing policy, you simply got lucky, and that doesn't make this service person you were dealing with a "flunky". Your attitude is no different from what dealership service departments everywhere see all the time from those "demanding" action ... yeah, right - immediately go out of your way to P*** *** those who are in the best position to help you out. Yeah, that makes sense. :S