We bought our '07 Rockwood ROO 23SS from RVW in OH and live in TN....never had a problem getting service. DH has always been a sticker for fit and finish and the older I get the more I'm turning into him....just downright picky about some things. We never had problem #1 with our ROO and would have it sitting in the ROOport right now if age had not crept up with us much faster than we realized. We made the change to another FR Rockwood product and are equally as pleased. We have had 2 very minor warranty issues since we bought it in May and both have been resolved lickety split. Many thanks to RVW and Laurie in warranty dept.
Do not buy into the story that if you have a FR product, especially a ROO!!, that you'll not get service...absolutely not true. We shopped our local dealer who sells the Shamrock - same camper, different trim details - and he is PITA when it comes to $$$$....wants you to think he's darned near giving it to you. We walked. When we needed a recall service on our ROO, he knew where it came from, but we had an appt for the next day and was in and out in less than an hour. Still avoid him like the plague if we can.
Personal opinion time.....if you're planning to keep this camper for several years, plan ahead now. Kids grow....do you want to make up the dinette or sofa every night for one of them to sleep??? I'd be looking at a 3 bed model. Refrigerator size.....the bigger kids get, the more they eat - you'll need every square inch you can find. DH and I can pack it pretty well for a 3 - 4 day trip. BTW, don't cram it completely full because the air doesn't circulate as well and therefore doesn't cool as well. I don't even try to shop for more than 4 days for the 2 of us....you know there'll be a Walmart at the next exit anyway. Suggest you go as big as your tow vehicle and budget will allow. Also, suggest you take a look at the ROO line on RVW and request a price on something that looks possible. Whether you buy from them or not, you'll have a good negotiating tool with their price quote in hand. BTW, we bought both of ours from them and saved over $4000 on the ROO and even more on the new TT. Happy shopping!