Forum Discussion
Seattle_Lion
Jul 01, 2013Explorer
stripit wrote:
I for one just can not fathom how after all these years of the manufacturers building these trailer and even motorhomes we still as consumers have to deal with this shoddy workmanship, or inferior parts. There is no excuse for it, other than the buying customer just accepts it as the way things are. No auto manufacturer out there would be in business if only 1/10 of the cars they made were this bad right from the start. I feel for the original posters problems and disappointment. The dealer's sales manager has the wrong attitude and is not someone I would ever have working for me. As a past business owner we did everything possible to make the customer feel his money was well spent with my business and wanted them to tell others. Only in this case the telling others is negative and can only hurt the dealership as opposed to helping. Hope they get it fixed for you and soon!
Thanks for your support. I called Dutchman this morning and let them know what was happening and how unhappy I am with their quality control. I got the feeling that they have heard this so many times before that all I got was, "the dealer has to make a warranty claim". I pointed out that I am the customer. I put in a call to the VP for quality (what a joke!) and warranty (got to be the busiest department at Dutchman) to see if he can intervene.
Bob
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