Forum Discussion
westend
Jul 01, 2013Explorer
Fisherman wrote:IMO, the quality of the finished product can't be shouldered by the workers. The mfg. puts policies in place to either increase the durability and reliability of their product or chooses to turn out units as quickly as possible. I know that some US mfg.'s pay workers by piece. When working in that environment, the worker has little concern whether plumbing is absolutely correct but is only good enough for acceptance at the factory.
I think it extremely unreasonable to have to expect warranty issues, especially on a brand new RV, other than maybe a bad light bulb or two. The poor state of manufacturing in North America is directly the result of poor shoddy and lazy workmanship, no wonder people want to buy from off shore.
It may be that Thor does adhere to strict quality control but a transportation mishap caused a fitting to loosen. It would only take one small part to fail while the water system was pressurized to cause the type of water flooding the OP describes.
Regardless, the dealer has a big stake in this and should be falling all over themselves in addressing the customer's concerns. The Sales Manager's response, absolving the dealership of responsibility, is ludicrous. In essence, they sold a defective product. Warranty agreements notwithstanding, no business can sell defective product and hope to continue in business.
Hoping the OP can get some relief from the situation and that the matter is brought to a swift conclusion. If the trailer is repaired correctly, there shouldn't be mold issues or any other consequent problems. Good luck with your repairs.
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