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hartrob's avatar
hartrob
Explorer
Oct 06, 2015

Leaf Springs

We have a 2015 Keystone Summerland TT. While on a trip this summer I noticed uneven wear on the rear axle tires. Assumed it was a bent axle and should be covered under warranty. Took it to Camping World and they all the measurements and took pictures to send Keystone. Keystone denied any coverage stating the leaf springs were severely flattened and trailer had been overloaded at sometime. My trailer fully loaded with all gear except food and clothing is 1000 pounds under the GVWR. It has never been overloaded. Tried to explain this to warranty person at Keystone and fell on deaf ears. Wonder if anybody else has a similar situation. Possible bad leaf springs?

13 Replies

  • Sure, there are many leaf springs that are junk. Sounds like they owe you an axle and all new springs. Settle for nothing less.
  • hartrob wrote:
    We have a 2015 Keystone Summerland TT. While on a trip this summer I noticed uneven wear on the rear axle tires. Assumed it was a bent axle and should be covered under warranty. Took it to Camping World and they all the measurements and took pictures to send Keystone. Keystone denied any coverage stating the leaf springs were severely flattened and trailer had been overloaded at sometime. My trailer fully loaded with all gear except food and clothing is 1000 pounds under the GVWR. It has never been overloaded. Tried to explain this to warranty person at Keystone and fell on deaf ears. Wonder if anybody else has a similar situation. Possible bad leaf springs?


    Look at the axle/spring ratings on the axle and make sure they installed the proper axles when they built the unit. Future Keystone purchasers pay attention here. There is absolutely no way to prove you didn't overload the unit so it makes it pretty easy for them to deny the warranty. If their warranty is no good you have to wonder about the company.
  • Take it to a commercial trailer shop. They are the ones fully qualified to properly determine what might be wrong and fix it for a reasonable price. CW is a seller, can sometimes fix house issues, but definitely is not qualified to diagnose running gear issues.