Midi-Heki Glazing Dome (outside dome)

Have you tried some of the TC manufacturers that put Heki products in their builds? Perhaps they can order the part you need instead of the entire assembly.

Bedlam wrote:
Have you tried some of the TC manufacturers that put Heki products in their builds? Perhaps they can order the part you need instead of the entire assembly.

I did,.. Lance to be exact, and the simple dome only is over $500!! I am searching for a more reasonable place, if possible.

Thanks!
Dak

Northern Lite, Adventurer/Eagle Cap and Host also use Heki products. You may want to try them and see if their markup is similar.

I know when I asked about specialty parts for my Arctic Fox/Northwood, they could get parts but wanted me to order through a dealer to keep their dealer relationships clean by not making transactions directly with customers. It was kind of odd because you can get the factory to do repairs or modifications, but they would not directly sell me a part.

Send Steve a PM sabconsulting as he lives in the UK perhaps he could locate one and facilitate shipping if you wired him the funds

In case you missed it in the other thread...

I repaired the broken latch on my Heki with parts ordered from Northstar. Don't know what other parts they sell, but may be worth an email/phone call.
www.northstarcampers.com/contact-us
Tel: (319) 233-3461
Fax: (319) 233-6302
info@northstarcampers.com
I doubt it will be cheap.

Ditto on Northstar. I needed a new latch and they were very helpful and quick.

Heki (Dometic really) should be ashamed of the quality of that product, and the after sales parts prices - which are unfortunately often needed. I was quoted $500 plus tax and shipping for just the dome from Dometic USA (had to come from Europe). I purchase a complete unit (the crank up version which is superior and costs more) from a German company on eBay. The total cost including 3 day shipping from Germany was less than $500. Go do eBay.de (German eBay) and type in Heki Midi. You can buy just the dome, the whole unit is available a lot of places for 308 Euro (about $324) and shipping of 120 Euro. Those prices typically include 17 precent VAT which will be taken off if shipped to the USA.

I do not understand why North American builders continue to use this product. It is a prime example of "good concept, bad execution". I do not understand why Dometic refuses to support the product they sell in any reasonable way.

If you do order a replacement from Europe, I recommend the crank up version rather than the lever operated. The mechanism is less fragile, and the crank can be operated without opening the bug scree, letting all the bugs in.

Thanks again all! I ordered a complete new unit (not just the dome) from Metro RV in Burbank. It's very close to our city house. I did pay $689 for the entire thing though.... :( I'm going to bring the camper down the mountain and have them install it, as I just don't have the time or desire to do it myself with my current family obligations. I also didn't think about the crank up version in time either (good idea!) but I'm ok with the bar lift like I already have....

I also COMPLETELY AGREE with HMS Beagle's assessment of Dometic... They are using these things on hundreds and hundreds of RVs all over the US and they really do "rip off" the public with the quality and price of these! Ok, off soap box. ;)

Cheers all, and happy camping!
Dak

It would be a good idea to have a cover made (or buy one already made from Europe). The sun seems to eat these things. Out of the sun and treated like the fragile thing they are, it will probably last forever.

If someone needs the odd small part for repair, I have the complete unit I removed from my Bigfoot, all good except the dome.

My Heki II isn't that bad. No, it's not perfect, but if they were truly as bad as some of you think, I don't think they would have survived this long. Granted, my shocks did die and one catch broke. However, I really don't like the alternatives that are available. My parts weren't that expensive.

It's not like the standard hatch covers didn't fail as well. There are other things that fail on campers as well.

Overall, we love the skylight and don't have a viable alternative.