Moab trip canceled due to Ram QC
2016 Ram 2500 6.4 with 4K miles had the check engine light come on. Took it to the "mechanics" at Cherry Creek Dodge in Denver said 1 week to get in the parts. At this point I didn't think he couch ...
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Fixed Sight Training wrote:dodge guy wrote:
2 days install a valve body. I find that highly unlikely!
I truly don't know.
I do know that these mechanics don't seem to know what they are doing. Or care.
I argued with one mechanic over whether or not there was a trans dip stick. He isnsted there wasn't after I asked him to check the most obvious problem first. There is but he wouldn't check until he got it back into the bay.
One mechanic said I should go in so they could check it real quick and it was probably software or fluid level. When I got in the manager looked at me like an idiot and said
"Why would the level be low after only 4000 miles?" So I said "Why would it be broken after only 4000 miles?"
Then 15 min later I noticed it was already outside in the parking lot but they were "checking on something."
An hour later I wnt to check and the manager said "I forgot you were waiting"
But they'd need it for seven days. 5 to get the parts and 2 to put them in.
This is when I may have said something about a 2 day mechanics course at Kmart.
I bet that calling them names really made them drop everything to help you.
In this day and age manufacturers are super tight on warranty claims, every step of the repair is dictated by the factory and if the dealer deviates from this repair plan the warranty is rejected.
