Moab trip canceled due to Ram QC

spoon059 wrote:

rickeoni wrote:
Loaner cars are not part of warranty. We have a 50 car loaner fleet that costs us thousands a month. The manufacturer does kicking some coin but nowhere near what if costs to maintain the fleet.

So... the manufacturer provides compensation to the dealer for loaner vehicles, per your statement... but its NOT a part of the warranty service for which the manufacturer provides compensation...? That doesn't make sense to me.

Sounds like the manufacturer is providing compensation for loaner cars, but your specific dealership chose a more expensive method of supplying cars (owning a fleet of 50 loaners), rather than a more cost effective method of supplying cars (working a deal with a local rental company).

Either way, the manufacturer provided compensation for the dealer to obtain loaners for customers.

Renting from a local rental company is not more cost effective.
The compensation is a fixed dollar amount per repair, regardless if it takes 2 hours or 2 weeks the credit is the same small (less than $40.00) credit. In order to get this credit we must maintain the fleet we do. I look after 4 different manufacturers and it is very similar between all of them.

Also if we need to get a part from a different warehouse than our facing warehouse, shipment type is chosen by the manufacturer not the dealer.
If they choose to ship ground from the other end of the country and it takes 5 days to reach us, the rental fee does not change from the per incident reimbursement. I don't know of a rental company that will provide a vehicle for $5.00 a day.

Back to the original question, what were the codes that were set and how many incidents.

Going to sit back and wait for all the armchair service managers to debate.