valhalla360 wrote:
That sucks but it's pretty much standard.
- Buying new in boats or RVs in no way ensures everything will work perfect out of the box. If you aren't familiar, it's good to get an independent RV tech to go over the unit before taking delivery. If it's holding up the final sale, they have a strong incentive to make it right...or you have the option to walk away from the deal.
- If something is wrong, stop and figure it out as soon as possible. They might use the fact you didn't address the leak for over a month as reason to deny the claim as you didn't protect it from ongoing damage.
- Probably a waste of time getting a lawyer involved at this stage. A warranty just means they have to eventuallly get around to it (assuming they don't decide you were in some way at fault). If you lose 6 months use, that's not their problem. Expect the dealer to take paid full price retail work over warranty work every time and the manufacturer is in no rush to fork over money for something that isn't bringing in profit. At this point, they will respond to the lawyer that it's in the warranty process and contractually, you got nothing. Worse, it may gum up the response as their lawyers will want to approve before anything is done or communicated if you are threatening lawsuits.
I know that's not the answer you want to hear but hopefully another newbie will be able to use this story to avoid similar problems. At this point, I would be calling or stopping by a couple times a week to make a pest of yourself, escalate to the corporate level if possible...as the best option. Hopefully, they get sick of hearing from you and push it along.
Unfortunately most of what you’re saying is spot on, save for the owners “not addressing” the issue. They literally had the NEW camper less than a month before bringing the issue forward.
Yes CW will 99% likely be useless. And 100% the owner should be involving the mfg very directly and like yesterday.
You got the proof. Make ‘em give you a new camper. If that one is soaked from the inside out.
Not an over reaction or un warranted at all.
Good luck OP!
