New Travel Trailer Every Day NEW Problems
Hello... So we bought a new travel trailer back in March. We have spent a total of 13 nights in it thus far and have been having nothing but troubles with it. We just got home and this past trip ...
Forum Discussion
So sorry you're having an experience like this when you fully expected just the opposite.
OK, so you've been polite, firm, discussed your problems and expectations and they've responded...sorta. Having toured the factory where our previous camper was built, this idea of just lifting if off the floor is NOT the reverse of how it was built. Enough things can get loose, wobbly, off kilter just towing it down the road. This is a whole different thing and I'd not be agreeable to it. Don't suppose you have any personal time at your job that you could use and make a trip to the factory for a face to face discussion. To your credit...I think.... you've not done any name calling and have not given specifics on the manufacturer, but maybe a link to this thread would be interesting to those who make the decisions. A situation like this can put a real dent on their sales and that's the last thing they want.
I hope you have documented, documented and then documented everything, pictures, phone calls, emails.....you may need them. Has your dealer been involved in this situation at all?? If they're not aware of it, they need to be...effects their sales of that manufacturer, too.
Agree completely that they could and should have just replaced your camper with a new one, extended their sincere apologies and then you could say that you had received prompt, satisfactory service from ___________. Hope this can be resolved to your satisfaction and PDQ. At this point, I think I would schedule a brief meeting to see where you stand and what your options are. Good luck. This is one nasty mess and I hope you'll be able to look back and feel that you ultimately received the service you deserve.
OK, so you've been polite, firm, discussed your problems and expectations and they've responded...sorta. Having toured the factory where our previous camper was built, this idea of just lifting if off the floor is NOT the reverse of how it was built. Enough things can get loose, wobbly, off kilter just towing it down the road. This is a whole different thing and I'd not be agreeable to it. Don't suppose you have any personal time at your job that you could use and make a trip to the factory for a face to face discussion. To your credit...I think.... you've not done any name calling and have not given specifics on the manufacturer, but maybe a link to this thread would be interesting to those who make the decisions. A situation like this can put a real dent on their sales and that's the last thing they want.
I hope you have documented, documented and then documented everything, pictures, phone calls, emails.....you may need them. Has your dealer been involved in this situation at all?? If they're not aware of it, they need to be...effects their sales of that manufacturer, too.
Agree completely that they could and should have just replaced your camper with a new one, extended their sincere apologies and then you could say that you had received prompt, satisfactory service from ___________. Hope this can be resolved to your satisfaction and PDQ. At this point, I think I would schedule a brief meeting to see where you stand and what your options are. Good luck. This is one nasty mess and I hope you'll be able to look back and feel that you ultimately received the service you deserve.
