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LJ4174's avatar
LJ4174
Explorer
Aug 13, 2013

New Travel Trailer Every Day NEW Problems

Hello...

So we bought a new travel trailer back in March. We have spent a total of 13 nights in it thus far and have been having nothing but troubles with it. We just got home and this past trip was the icing on the cake sorta speak.

As soon as we brought it home in March, we had issues with some of the trim, and was noted and let the dealer know. The electric in the both slides continue to blow fuses and on top of that, I have a major leak that I believe is from the main slide, but possibly caused by the bunk house slide. The main slide, the roof on the slide sags about 1" in the middle from the ends. I believe this is where my water issues are, as I believe the water is pooling on the roof and then running down the seal and into the camper. This past trip we noticed the floor in the bunk house tore from the slide coming in and is rippled at the other end. The floor feels "lumpy" at spots. There have been a few other minor things that I have fixed, but it's just one major thing after another. In fact last night, my awning broke... Buckled right in the middle from some rain, even though I had a tilt on the awning - my dealer just told me this is an insurance claim that he tells everyone to roll thier awnings up when it rains...

Anyway, my new RV is heading back to the manufacture this week sometime to have these items addressed so it will have about 1200 miles or so of towing wear and tear on it just to get it there and back. Not to mention the fact we aren't expected it back until the end of next month, so we can't even use it during the time as planned.

Has anyone else dealt with this? I feel like I just want them to give me a new camper. Very frustrating as I feel I will basically get a factory reburbished camper, but paid for a "new" camper. One of the reasons I pulled the trigger on a 'new' camper is so I didn't need to deal with this stuff. I'm concerned I have water damage on the floor (the lumpyness) and I'm concerned you are going to be able to tell the flooring in the rear was replaced, because of the rip, but if/when I resell, a buyer may think this was caused by something else... I feel like these major repairs are taking value away from my RV.

Any thoughts or advice on this would be greatly appreciated...

Thanks...

LJ

66 Replies

  • I feel your pain. We bought a brand new travel trailer at the end of June and it leaked from 5 windows. I took pictures of everything that got wet and went over the repair list with a fine tooth comb with the dealer. For example, getting new curtains, new mattresses because they got soaking wet are the "little items" that I wanted replaced aside from the rebuilding of walls because of getting wet. Since you have a leak - insist on a leak test (once it is fixed) and that you want to see the documented results and that it is signed off by tech. Ours is being fixed by the dealer under warranty but I communicate with the manufacturer regularly to get updates on shipping of parts, etc. I also speak with the dealer regularly to make sure they are on task and that both sides are telling me the same story.

    We should be getting our camper back Wednesday or Thursday of this week. Keeping my fingers crossed.

    Good Luck!
  • Sorry to hear about your problems....Document everything, if this continues, you might utilize the Lemon Law if applicable...
  • My 2007 Keystone Cougar spent 2-1/2 months of the first three months I owned in the shop getting constant repairs. I still own it, but call it the "$500" per trip FW. Every trip we spend about $500 in repairs on things that break.
  • Wow, I can't imagine how upset I'd be if my brand new camper had even problems like that. I'm not sure where I'd start if it was mine, but here's some thoughts.

    I would be sure that all your concerns are documented on some kind of work order before you let it out of your sight. If you're concerned about the potential sag in the slide roof, then definitely make sure it's noted. Likewise for the lumpy carpet as it's probably water damage. Don't be shy to add items to the list that even you might have caused. It's likely that if the factory sees the damage, they'll probably just fix it so let them know where to look.

    You might want to even take pictures of the inside and outside of the trailer showing no damage anywhere before you turn it over.

    I have read on here that people who had factory repairs done were extremely happy with the outcome. Hopefully your experience is also the same or better than the other posts I've read.

    As far as being refurbished, you've got a valid concern to a point. On the positive side I can't see any future buyers asking "Was this trailer ever sent back to the factory and refurbished." It's not like it was wrecked and rebuilt by the wrecking yard and carries a salvage title.
  • It happens occassionally. You didn't mention make and model, might help others.