Forum Discussion
BubbaChris
Jul 07, 2014Explorer
Wow, interesting to read the various angles of response.
I suspect the OP is trying to be a good customer and get good service even though this was a disaster of a start.
Having been in front-line customer service and at the factory level (for escalated issues), here's my approach:
1) I'd call customer service at the manufacturer and calmly explain what happened. Tell them I assume they want everything fixed to 100% perfect, and can they do me one little favor to start things off. Would you please call my dealer and tell them I'm bringing it in this week and they should do all they can to make things go quickly and smoothly for me?
2) I'd call the dealer to tell them I'm bringing the trailer. I'd also tell them I've already talked with the factory and they should be hearing from them shortly. The factory knows what a horrible trip I had and should be primed to give you their full support in getting me back on the road.
With this approach you've basically laid out the groundwork so the people best in the position to help you out have the initial information they need and are all working towards making you a happy customer.
Yeah, you can say this shouldn't be necessary. But by introducing yourself to these parties as a sane, practical individual, you become the type of customer they enjoy helping.
I suspect the OP is trying to be a good customer and get good service even though this was a disaster of a start.
Having been in front-line customer service and at the factory level (for escalated issues), here's my approach:
1) I'd call customer service at the manufacturer and calmly explain what happened. Tell them I assume they want everything fixed to 100% perfect, and can they do me one little favor to start things off. Would you please call my dealer and tell them I'm bringing it in this week and they should do all they can to make things go quickly and smoothly for me?
2) I'd call the dealer to tell them I'm bringing the trailer. I'd also tell them I've already talked with the factory and they should be hearing from them shortly. The factory knows what a horrible trip I had and should be primed to give you their full support in getting me back on the road.
With this approach you've basically laid out the groundwork so the people best in the position to help you out have the initial information they need and are all working towards making you a happy customer.
Yeah, you can say this shouldn't be necessary. But by introducing yourself to these parties as a sane, practical individual, you become the type of customer they enjoy helping.
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