Northwood Runaround Rant
We bought the Arctic Fox 25W and I think it is a great trailer. But, I have to say the attitude I got from the Northwood people regarding getting electrical schematics was very disappointing. At first Brent said "sure" and send me a plug and outlet location drawing. When I called and said this is not a schematic. Brent said well we don't have one. When I asked if they sell a trailer without someone actually designing the electrical system, he said no. He then passed me on to a service manager named Matt, who finally when pushed for an answer, finally said "no" you cannot have the drawing. 2 phone calls, being talked down to, and a 1/2 hour of time to be told "you don't get know how your trailer is designed." If you have had this experience with other manufacturers, please respond. I am curious how much hide the ball goes on out there.
I need to amend my original post. I am not as cheesed about not being given a schematic, because as others noted I can work around it if I'm just careful about planning my mods. What is unacceptable to me is being lied to for 30 minutes, being told that an outlet location chart is a schematic, then being told one does not exist and then being handed off to an a**hole who finally admitted they just wont hand it out and then threatening to dox me if I post about the service department's crappy way of handling the request.
I need to amend my original post. I am not as cheesed about not being given a schematic, because as others noted I can work around it if I'm just careful about planning my mods. What is unacceptable to me is being lied to for 30 minutes, being told that an outlet location chart is a schematic, then being told one does not exist and then being handed off to an a**hole who finally admitted they just wont hand it out and then threatening to dox me if I post about the service department's crappy way of handling the request.
