Don't do emails. You'll be waiting forever. Enough is enough. you need to get on the phone and start chewing some a**. You tell them you want answers NOW! Not tomorrow. Not in a couple days. If they still won't help you, get on a plane, rent a car, whatever and make arrangements to have it transferred to someone who's reputable. This is BS. That's YOUR property they have. If for some reason they won't release it, call the police. Tell em to send you the bill, then dispute it.
I hate to see this kind of treatment of customers who are clearly in a bind. Totally inconsiderate with absolutely no regard for the situation. Makes me mad as hell :M