I have to say I am impressed in the calm way this poster handled his disappointment. I was expecting another rant and rave post but was pleasantly surprised! Yes I suppose he could of contacted Northwood before posting his video but even so he was offering constructive criticism in the video. I was really impressed that he even went so far as to offer solutions to prevent the situations that concerned him. He has even handled the feedback well. I would be surprised that given his even temperament that this does not turn out well for him in the end. :)
