Oh Lord Stuck in Old Lodi....
Well Cheyenne Wy. actually. (apologies to CCR) My new 2014 Dodge threw the pin in it's differential putting a hole in the casing and bringing me to a halt by the side of the road in a construction ...
Forum Discussion
Bubba,
In 38 years in the auto repair business at the dealership level I experienced requests from the manufacturer to put off major warranty repairs for up to a week towards the end of the 1/4. Sometimes it was delayed by the dealer to keep the dealer's warranty index from spiking for the 1/4. The warranty index is what would determine if an audit of your warranty repairs was coming. Also, when the "goodwill" budget was gone, which sometimes happened with in 6-8 weeks, customers could beg, plead or be nice and none of it would get them a rental or even a 2 week out of warranty repair. Retail sales can not in any way be compared to automotive warranty repairs. If you needed a rental or out of warranty repair early in the 1/4 it was usually granted immediately and with out question. If there is no money left in the warranty or goodwill budget there is no nice in the auto business.
Randy
In 38 years in the auto repair business at the dealership level I experienced requests from the manufacturer to put off major warranty repairs for up to a week towards the end of the 1/4. Sometimes it was delayed by the dealer to keep the dealer's warranty index from spiking for the 1/4. The warranty index is what would determine if an audit of your warranty repairs was coming. Also, when the "goodwill" budget was gone, which sometimes happened with in 6-8 weeks, customers could beg, plead or be nice and none of it would get them a rental or even a 2 week out of warranty repair. Retail sales can not in any way be compared to automotive warranty repairs. If you needed a rental or out of warranty repair early in the 1/4 it was usually granted immediately and with out question. If there is no money left in the warranty or goodwill budget there is no nice in the auto business.
Randy
