Bandit400 wrote:
Rare to find a company these days that are customer focused like that. Bet your getting excited. Can’t wait to hear the post install review.
They are customer focused pretty well, but he is dropping a lot of money there, so maybe they should. I’m not saying it’s too much, but 13K is a lot.
I had a couple of Customer Service issues resolved today. One was for a bolt that loosened and fell out of my Land Pride Grader Scraper. I wouldn’t call it a cusomter service issue except two bolts tha were next to each other both were loose. The local dealer where I bought my tractor gave me two bolts that matched my others because they were from the shop area. Note: the standard replacement bolts are black instead of Zince Chromate which is gold in color. In the second case, a PA Kubota dealer sent me the wrong parts. Once I let them know, they mailed me the correct parts with no request to send them the wrong parts back. Not thousands … in my case maybe 35 bucks for both cases. Still, I’m happy that they resolved the issues.
In any case, I’m always glad to see good Customer Service.