NanciL wrote:
proxim2020 wrote:
Crabbypatty wrote:
I'm just wondering. Did you energize all systems before signing on the line and paying for it? I see to many people complain when in fact its on them as they didn't check it all out before paying. That's when the dealer is paying the most attention as they can small the money, but you have just one more question. Regarding the broken pipe, did you use a restrictor on your garden hose to limit water pressure? Full house pressure can rupture plastic pipe.
FR is a good brand but quality control today on everything isn't good. So perhaps one slipped through. Its up to the consumer to fully check everything out today, not believe the seller before buying anything. Just my 2c
Really people have a right to complain when they find flaws in their units and as loudly as they want regardless of what level of PDI they performed. The units aren't sold with "Some Assembly Required" stickers. They're sold as complete and functioning so that's what should be delivered to the dealer's lot.
I understand stuff happens. It's a man made item so things will slip through the cracks and parts fail. However, the dealer and the end user really should not be the quality control department for the manufacturer. We have to change our way of thinking because that way of thinking really that just contributes to the delinquency of the industry.
Thank you !
My thinking exactly!
We pay 40 K for a new vehicle and fully expect that all will be perfect unless we get a recall.
Yet many above have paid good money for their "new" RV and are completely willing to accept all kinds of broken fixtures, cabinets and other items.
My warning was for newbies that are looking at 2017 Forest Rivers
Jack L
Hear Here!
IMHO consumers and especially RV'ers should be supporting each other when these things happen, not taking it as an insult to their brand loyalty.
It serves everyone's best interests, even though short term the mfrs don't think so...but forcing better performance from them helps everyone.
Unless your water pressure is over 90psi you absolutely should NOT be having water leaking problems of any sort. Water leaking is the most basic failure that can only be the result of poor workmanship or materials.
I do agree that you MUST take it back to the dealer. Even where a seller is 100% liable, they must be given the opportunity to remedy the situation.
BTW, I believe in spreading the truth about a product and company. If they do poorly, post it up. Encourages them to fix it. If they fix it, praise their efforts- if not, condemn their poor service.
It may be that you are condemning them before giving them a chance to service it. Complain and post pics and details for sure, but IMHO you missed the middle step, which *hopefully* will get your camper fixed. That is good for everyone ;)
Is there some reason you cannot tow it the 3 miles back to the dealer? If it is a matter of tow vehicle, surely you can pay them to come get it around the block?
At the end of the day, everyone wants your camper fixed- including the dealer. Get it there and let them fix it.
Good luck and let us know how it works out for you!
